I still decided to complain. And the complaint accidentally ended up very long and harsh.

Dear Sir/ Madam

I was travelling with SBS 1979X, bus 38 yesterday at near 1p.m. I am displeased and had to say that I had one of the worse ride I ever during all these years of boarding SBS buses.

Firstly, the frequency of that particular bus had been a very long one. Along with me, there were around 10 others who waited for near 25 minutes at my bus stop for that bus while other buses such as bus 9 at least passed by the bus stop twice.

However, that was not exactly the thing that made me displeased the most. At the next stop which is at Tampines Block 201, there were a lot of elderly who were trying to alight. Given the large number of elders who were alighting and that they moved slightly slower than others, the bus driver should have more patience and waited for the crowd to alight. However, the bus driver shut the door for three times while the elders were still trying to alight. Of the initial two times, the elders pressed the bell to notify him that they had to alight. At the last time when he shut the door and attempted to drive away, he separated an old uncle away from an aunty with the old uncle still on the staircase platform, tapping his ez- link card.

Even though the old uncle pressed the bell panickly, the bus driver ignored him and wanted to drive off. He didnt stop until I went up and told him that there was still people who have yet to alight. I am so disappointed and annoyed that the bus driver did not have the slightest hint of apologetic and he nonchalantly pushed the open door button. He did not even came down and check if that old uncle was harmed given that the old uncle was at the staircase platform when he opened the door.

I have to say and emphasize this very clearly that this is a serious risking of one's safety. I could not imagine the consequences if
1) the old uncle stepped one step down the platform and the driver shut the door and drive off.
2) the aunty who was separated from the old uncle found out that the old uncle was still on the bus and attempted to chase after the bus.

I hope that there will be actions taken to this particular bus driver and naturally hope that there would be a satisfactory answer to this serious case of overlooking. I do not think that weak reasons such as could not hear the bell ringing or ez- link card beeping is acceptable as the whole lots of passengers on board of the bus could be witness to the old uncle's attempt to catch the bus driver' attention for the driver to open the door to let him alight. I certainly do not hope that it is due to the bus driver's unprofessionalism of not checking the rear mirror to check the safety alighting of passengers.

Bus 38 has a route that is frequent by a lot of elders. This has been my responsibility to inform your prestige company of the importance of patience for the bus drivers and your responsibility to insist that there is consideration for the bus captains. I hope to receive from your reply that actions had been taken soon. Thank You.

Yours Sincerely
Ying Zhen